These Terms & Conditions explain the rules for using SHYPRAH's courier services and customer portal.
Once you have registered for a Shyprah account, it will be assumed that you have already read and accepted our terms and conditions. We kindly encourage customers to review our policies at intervals in order to remain up to date with any possible changes.
After creating an account with us, each customer will be given a US or other mailing address along with a unique mailbox code to which packages can be sent at any time. When making a purchase, the complete mailing address has to be entered in order to prevent packages from being delivered to the wrong person. An incorrect mailing address may also attract a fee to have it modified to the correct address.
With Shyprah, packages are transported three times per week from our Florida warehouse to Jamaica. Please upload your invoices and/or create pre-alerts for packages in a timely manner. Depending on when your package(s) arrive in Jamaica and clear customs, we usually deliver the same day or within 3 business days. We encourage customers to ensure that their items are properly packaged in order to prevent damage. Shyprah will not assume responsibility for items that may become damaged outside of our care, such as when clearing customs or packages that may have arrived damaged from the company that you purchase from online. We will only assume liability for packages that may become damaged or missing while in our possession.
Once in Jamaica, packages are weighed and priced. Shyprah prices packages according to their weight and/or the cost of the items inside the package. We provide a rate sheet and a rate calculator on our website so that customers may obtain an estimate of the cost of their package(s) beforehand. At Shyprah, we treat our customers as a part of our family by providing the lowest possible rates, exceptional customer service in addition to special promotions for frequent users. Questions can be sent to support@shyprah.com.